Refund policy

Returns/Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at help@acunashop.com, and someone will reach out shortly to get you started.

If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Please note that we can only offer free returns and exchanges on domestic orders. For international orders, we can still accept returns and exchanges, but we are unable to cover the shipping costs associated with it.  

You can also always contact us for any return question at help@acunashop.com.

 

Damages/Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you received an order that contains any damages or defects, please reach out to help@acunashop.com and include a photo clearly showing the specific issue, and we will get it taken care of.